Supply Chain Analyst

SUMMARY

Analyzes supply chain processes to find improvements in cost, efficiency, and delivery timeliness. Responsible for international purchase order processing, communication (customer/RTI sales rep./RTI internal departments/freight forwarder), and shipment details. Assists with domestic purchase order processing. Controls (supports Materials department) supplier files by organizing, monitoring, and recording information in compliance with associated procedures and ISO/industry requirements. Collaborates with Inventory Planner, Order Management Coordinator, and supports other departments by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include the following. Other duties may be assigned.

Job Roles: RTI General, Supply Chain Process, Order Management Process, Inventory Control Process, Approved Supplier List Process, Cycle Count Process, Mobile Oracle Process, On-Time Fulfillment Process, and Planning/Forecasting Process.

• Represents the company in dealing with customer inquiries, requests for product samples, literature, and information.
• Works directly with RTI’s domestic and international sales representatives to assist with customer service activities and perform administrative duties to assist with meeting customer requests.
• Responsible for inputting, maintaining, and retrieving customer/sales data.
• Assists RTI sales representatives with getting products and/or materials.
• Independently interacts with customers and handles referrals to designated distributors for purchase of company products.
• Refers complaints to Regulatory Affairs for investigation.
• Manages the Big Commerce application and works with RTI Accounting to process sales transactions.
• Represents the company in direct contact with customers to ensure continued satisfaction and promote ongoing business relationships.
• Identifies and advises members of management on issues which should be addressed at a higher level.
• Independently identifies deadlines and implements methods to comply with responsibilities in a timely fashion.
• Assists with domestic sales orders when needed.
• Responsible for coordinating the duties and activities related to processing and preparing customer/sales orders for shipment in a timely manner.
• Verifies outgoing shipments and establishes related operational procedures.
• Communicates with customers to track and/or resolve account issues, including but not limited to orders, payments, shipping, or billing issues, and assists with resolving and adjusting errors and discrepancies.
• Conducts miscellaneous research regarding customer inquiries.
• Maintains filing system of customer orders and shipping documents.
• Coordinates information with other departments within the company to satisfy distributor needs.
• Assists with annual RTI Physical Inventory.
• Maintains On-Time Fulfillment Spreadsheet.
• Maintains weekly updates for Walgreens Inventory to provide necessary data.
• Assists Inventory Planner in coordinating the release of scheduled delivery orders and provides customers with order confirmation/tracking information for their orders.
• Coordinates and ensures invoices are submitted in portal for customers that require portal invoicing.
• Reviews supply chain processes for improvements in efficiency and costs. Reports information.
• Confirms supplier has been approved; if not, obtains the appropriate approval to add as an approved supplier. Ensures W-9 form is received from the supplier and entered into Oracle.
• Provides credit information to the supplier if required, obtains appropriate executive approval, and ensures all relevant information is available for CFO via the credit application.
• Follows up on late deliveries and back orders (reports weekly back orders, if any).
• Maintains International Pricing List (gets new year list approval every December).
• Maintains Approved Supplier List.
• Ensures credit card information is submitted to accounts receivable in a timely manner (for prepay-only customers).
• Replenishes supplies for order management as needed.
• Participation is required for RTI’s annual physical inventory preparation and execution.
• Ability to get along with others, follow directions, multi-task, and work well under stressful conditions.
• Responsible for complying with company policies and procedures and promoting compliance in other employees.
• Responsible for following company policies and procedures, including but not limited to Quality System Regulations, safety/housekeeping, and Quality Management System.

SUPERVISORY RESPONSIBILITIES

None.

EDUCATION AND/OR EXPERIENCE

Associate degree and five years’ experience in supply chain, order management, distribution/related fields, or equivalent combination of education and experience. Required to have a basic working knowledge of Microsoft Office. Experience with customer service, Oracle, ASCM training/certifications preferred. Good work history record.

INTELLECTUAL SKILLS

The intellectual skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to speak, read, and write English.
• Ability to communicate effectively.
• Ability to maintain professionalism regardless of situation.
• Ability to deal with varying degrees of stress induced by urgent business-related requirements.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, bend, use hands, reach, and climb stairs.
• The employee must be able to lift and/or move up to 20 pounds.
• Use of vision is required for document/report inspection/analysis and visual observation of a computer monitor.
• Use of hearing and speech are necessary for telephone work.
• Ability to operate standard business and office equipment such as adding machines, copiers, calculators, etc.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.
• Lighting is usually fluorescent.
• Heating/Air Conditioning/Ventilation is adjusted to accommodate the general office population.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.